Service

Arranging A Product Replacement.

The Vizta product support representative will need your name, address, serial number, product number, purchase receipt, description of the problem and signed replacement agreement. The customer's credit card number is maintained at Vizta product support for collateral purposes only; there is no charge if the defective product is returned to Vizta product support within 30 days. The Vizta product support representative will assign a Return Merchandise Authorization (RMA) number. This number must be placed on the product package you are sending to Vizta product support.

 

Shipping the Replacement Product.

A replacement product will be shipped at Vizta product support expense via ground delivery to any point within the continental U.S.A. Vizta product support will replace the defective product with a re-certified product of equal or greater value. Returning the Defective Product. For units within thirty (30) days of purchase, Vizta product support will issue a call tag to cover the cost of shipping the defective unit within the continental U.S.A., back to Vizta product support , at no expense to the customer. For units beyond the thirty day period, but within the warranty period, the customer will cover one way freight to Vizta product support . The customer's original proof-of-purchase will be required to establish ownership for the pick-up.

 

Return defective unit to Vizta product support

The customer should use either the original box or the box from the replacement unit with the original protective material. If the unit is not packaged correctly, and/or shipping damage occurs, the customer will be responsible for filing a claim and satisfying the damage fees. Send the defective units to:

A vizta representative will either direct you to technical support for configuration assistance or ask you specific questions to begin the replacement process. 

Arranging A Product Replacement.

The vizta representative will need your name, address, serial number, product number, purchase receipt, description of the problem and signed replacement agreement. The customer's credit card number is maintained at vizta for collateral purposes only; there is no charge if the defective product is returned to vizta within 30 days. The vizta representative will assign a Return Merchandise Authorization (RMA) number. This number must be placed on the product package you are sending to vizta USA. 

Shipping the Replacement Product.

A replacement product will be shipped at vizta expense via ground delivery to any point within the continental U.S.A. vizta will replace the defective product with a re-certified product of equal or greater value. Returning the Defective Product. For units within thirty (30) days of purchase, vizta will issue a call tag to cover the cost of shipping the defective unit within the continental U.S.A., back to vizta , at no expense to the customer. For units beyond the thirty day period, but within the warranty period, the customer will cover one way freight to vizta . The customer's original proof-of-purchase will be required to establish ownership for the pick-up. 

Return defective unit to vizta

The customer should use either the original box or the box from the replacement unit with the original protective material. If the unit is not packaged correctly, and/or shipping damage occurs, the customer will be responsible for filing a claim and satisfying the damage fees. Send the defective units to: 


Vizta Product Support Service Center

1723 MARSHALL DR.

DES PLAINES, IL 60018

Tel: 1-855-468-4982

Email: support@viztausa.com